Acceptable Use Policy

You may only message people who have given you the consent needed to contact them on WhatsApp. You must be able to show how and when that consent was obtained, and you must honour opt-outs promptly.

You must not use SmartEngage to send:

• Unlawful, fraudulent, deceptive or misleading content.
• Content that harasses, threatens, defames or infringes anyone’s rights.
• Content prohibited by the WhatsApp Business Messaging Policy, including the sale of restricted goods and services.
• Malware, phishing links, or anything designed to compromise a recipient.

You must not buy, rent, scrape or otherwise obtain contact lists without consent; impersonate another person or business; attempt to evade sending limits, quality controls or bans; or interfere with the security or integrity of the service.

Our anti-ban delivery technology paces sends and protects account quality, but that protection depends on you sending relevant messages to people who want them. High block and report rates put your number at risk regardless of the tooling around it.

You are responsible for ensuring your campaigns comply with all applicable laws, including data-protection and consumer-protection rules in the places you message. When in doubt, obtain clear consent and give people an easy way to opt out.

We may investigate suspected breaches and take action to protect the service, other users and message recipients — including throttling, suspension or termination. Serious breaches may also be reported to Meta or the relevant authorities where required.

To report misuse, contact support@smartengage.tech.